Frequently Asked Questions
Who do Cup of Hope gift baskets appeal to?
Our gift basket collection currently appeals primarily to women and are appropriate for any “caring” occasion, such as get well soon, speedy recovery, thinking of you/encouragement, thank you, and bereavement. Our baskets also reflect the sincerity, elegance, and promise of gift-giving occasions like Birthdays, Mother’s Day, and Graduation.
Will you be offering gift baskets for men and children?
Yes, we plan to expand our collection to include gift baskets for men and children soon. Sign-up to receive our monthly newsletter to stay up-dated on all our news.
Does Cup of Hope create customized gift baskets?
Yes, we regularly create customized gift baskets to accommodate customers’ gift preferences and budget.
Do you offer wine gift baskets?
No, we do not offer wine or alcohol in our gift basket collections.
How quickly are orders shipped or delivered after they are placed?
Baskets are ready for delivery or shipping within 24 hours after orders are confirmed. Please note, your credit card will not be charged until orders are ready to ship or deliver.
Where do your products ship from?
Baskets ships from our design studio in West Seattle.
What is your local delivery area? What is your delivery fee?
We use a third-party delivery service for delivers to zip codes within King, Pierce, and Snohomish Counties. Delivery fees range from $28 - $48. Customers are also welcomed to pick-up their order from our design studio.
What are shipping methods and costs for shipments outside your local delivery area?
We use UPS for shipping product outside of our local delivery area and out of state. Costs vary depending on zip code and type of service (overnight, 2 day, ground, etc.)
Do you ship outside the US?
No, we do not ship internationally at this time.
Are teacups one of a kind? Can I specify a color?
Yes, our beautiful English Bone China teacups are sourced and sold as vintage merchandise/product. Each bone china teacup will be a unique (one of a kind) item to the gift basket in which it is sold. We can accommodate a customer’s color palette request, but cannot accommodate request for specific china manufacture, patterns or designs.
How are your teacups sourced (from where?)
Our teacups are sourced from estates and fine antique dealers and collectable events throughout the United States and England. The quality and beauty of these cups represent a by-gone era of refined elegance and grace, which we are proud to sustainably re-purpose and re-introduce in a thoughtful way.
Where are products in your baskets manufactured/produced?
We use three main luxury tea brands in our baskets. All teas are 100% certified organic. Two brands manufacture teas in the United States (one in Washington State one in Maine) and one brand is certified Free Trade and produces tea from Sri Lanka (product is distributed out of California.) Eighty percent of our non-tea gift items are manufactured in the United States, many of them in the Pacific Northwest, and all hand and body products are 100% certified organic.
Is online ordering secure?
Yes, online ordering with us is secure. Your order is processed through Shopify servers and is protected with SSI encryption.
Do you have a return policy?
All gift baskets purchased from us are covered by our 100% satisfaction guarantee policy. We design our baskets to bring inspiration and beauty in people’s lives. If you (or the gift recipient) are not completely delighted with the quality or condition of the product, we will unconditionally replace the product(s), or offer a full refund or credit – whichever you prefer.
What do you do with my information?